01
Tour-specific terms
Each tour or custom quote should state cancellation deadlines, non-recoverable supplier costs, permit conditions, and no-show terms. The accepted booking snapshot controls the calculation.
TourPora policy
Refund and Cancellation Policy
How TourPora records and processes refund requests
TourPora guide · Updated September 2026
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02
Request process
Open one case from the relevant booking. Select a change, cancellation, or dispute; state the requested outcome; and add supporting records through private evidence upload. The operator responds before TourPora records a decision.
03
Approval
Authorized finance users approve or reject refund requests. Higher values require a different approver from the requester.
04
Provider processing
Approved refunds return through the original provider where supported. Bank-transfer refunds require manual transfer confirmation. Provider and bank processing times vary.
05
Travel credits
A case decision may issue a currency-specific travel credit instead of cash. The traveler account shows the original value, remaining balance, source case, status, and expiry. Checkout redemption stays unavailable until the booking record explicitly supports it.
06
Booking balance
Completed refunds reduce the paid value and update the remaining booking balance. Partial refunds do not automatically cancel the travel service.
07
Disputes
If the traveler or operator contests eligibility, TourPora records the issue for support review. External payment or legal rights remain subject to provider rules and applicable law.
Legal review before launch
Adapt this starter policy to TourPora’s registered entity, operating countries, payment flow, consumer rules, insurance position, tax duties, and legal counsel advice before public launch.