Planning and quotes
Tour selection, customization, dates, group needs, permits, and quote validity.
Answers for travelers and operators
TourPora Help Center
Start with the common questions below or send a support request with your booking reference.
TourPora guide · Updated September 2026
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Bookings and payments
Booking status, deposits, receipts, balances, provider confirmation, and bank transfers.
Changes, cancellations, and cases
Open a booking case from your traveler account. One timeline holds your request, evidence, operator response, TourPora decision, approved refund, or issued travel credit.
Frequently asked questions
How do I compare tours?+
Use destination, month, duration, price, group type, tour type, accommodation, departure availability, and promotion filters. Open each trip to compare the daily plan and operator.
How do I request a custom trip?+
Select Plan a trip or Customize this tour, then add dates, traveler numbers, budget, interests, room level, contact preference, and your specific requests.
Can I share photos from my trip?+
After a completed booking, submit a review and optionally attach up to five JPG, PNG, or WebP images you own and have permission to publish. TourPora reviews text and photos before they appear on the itinerary. Pending photos stay private to you and staff. You can remove photos while your review is pending or rejected.
Who answers my trip request?+
A suitable verified operator or TourPora staff member reviews the request. Assigned operator replies and support messages stay in the linked trip conversation.
How do I know an operator is verified?+
Published operator products show a verification label after required documents receive approval and the operator account stays active. Verification does not replace your own travel due diligence.
Which payment methods are supported?+
The release supports bank transfer, Stripe hosted checkout when enabled, and a configurable PoraPay route after merchant specifications receive approval. Available choices depend on deployment settings.
Why does my payment show pending?+
Online payments wait for a signed provider update. Bank transfers wait for finance confirmation. Do not pay twice while an unexpired attempt remains pending.
How do I request a refund?+
Open the relevant booking and choose Open booking case. Select cancellation or dispute, state the outcome and amount requested, and upload supporting records. The operator responds, TourPora records a decision, and any approved refund enters the separate Finance approval process.
Where are my messages?+
Sign in and open Messages in your traveler portal. Tour questions, custom quotes, booking updates, attachments, and support replies remain linked to the same conversation.
How does an operator add a tour?+
The operator completes verification, creates a tour, adds the itinerary, accommodation, media and departures, previews the product, then submits the tour for approval.
How do I report incorrect content or unsafe conduct?+
Use Contact and choose Operator or Other. Include the tour, operator, booking, or message reference plus a factual account. Avoid sharing payment credentials or sensitive identity documents.
Need account-specific help?
Use the contact page and include your TourPora booking, payment, quote, or trip-request reference. Never send card details, passwords, or security codes.